Hourly, Project, Block Time and Emergency Services
End-to-end IT services, tailored to fit your goals, team, and budget
Break-Fix vs. Managed Services: What’s the Difference?
When it comes to IT support, there are two main approaches: Break-Fix and Managed Services. At Omnitech, we offer both. While we strongly recommend managed services for businesses that rely on technology day in and day out, we also understand what it feels like to be a small business on a tight budget. It’s our honor to serve our local community and fellow small businesses.
Proactive, Predictable, and Protected
With a Managed Service Plan, you get continuous support, system monitoring, cybersecurity protections, and strategic guidance — all for a flat monthly fee. It’s designed to prevent problems before they happen, minimize downtime, and align IT with your business goals.
Why it’s better:
Faster response times with guaranteed SLAs
Fewer emergencies thanks to proactive maintenance
Budget-friendly and predictable costs
- Prioritizatized support when things get busy
Break-Fix & Emergency
Reactive, Hourly, and Unpredictable
Break-Fix means you call us only when something goes wrong — and pay for the time it takes to fix it. It’s a good option for one-off issues or small environments, but it comes with risks: unexpected costs, longer downtimes, and no prevention.
We offer Break-Fix services because we know not everyone is ready to commit to a full support plan — and that’s okay. But if you’re serious about uptime, security, and long-term savings, managed IT is the better investment.
Want More Protection Without a Full Plan?
We also offer Hybrid Support Options — lower-cost monthly plans that include essential tools like antivirus, patch management, and system monitoring. Our “Monitor” package is a great way to add basic security and peace of mind while keeping costs flexible. These plans strike a balance between affordability and proactive care, giving you more value without a full commitment. Learn More
Yes, We Do Break-Fix — No Monthly Minimum
Need help without a monthly commitment? We’ve got you.
Omnitech offers Break-Fix IT support and One-Off projects for businesses and individuals — no monthly commitment required. Just honest, reliable service when you need it most.
Services We Provide:
PC, server, and network troubleshooting
Virus and malware cleanup
Email, printing, and software issues
Computer and Server Deployments
Emergency response and recovery
What to Expect:
Hourly billing – Transparent rates, billed in 15-minute increments
No commitment – Just pay for what you need
Straightforward support – We’ll explain the issue and offer solutions
A Few Exceptions:
Break-Fix SLA Required: While there’s no monthly minimum, all break-fix clients must sign our Break-Fix Service Level Agreement (SLA) before we begin work. This document protects both parties, outlines hourly rates and service terms, and ensures clear communication. It does not require any upfront payment or recurring fees — just mutual understanding.
Some complex environments or security-sensitive work may require enrollment in one of our Managed Service Plans.
Some tools (like monitoring or remote access agents) may be temporary or limited.
Break-fix jobs could be deprioritized during peak support hours.
- We reserve the right to decline break-fix work that poses a security risk or falls outside our service capabilities.
Need More Than a Quick Fix? Ask About Block Time & Projects
For clients who need more extensive work — like equipment upgrades, office moves, or recurring IT tasks — we offer Project Support and Prepaid Block Time at discounted hourly rates.
Project Work: We’re happy to scope, quote, and execute IT projects on a flat-fee or hourly basis — no long-term commitment required.
Block Time Packages: Prepay for a set number of hours (10, 25, 50, or 100) and use them as needed. Great for clients who want support on standby without paying monthly.
No Expiration (During Agreement Term): Block hours remain available for the duration of your agreement and can be used for anything outside standard support or monitoring.
This is a great way to control costs while still having access to trusted, responsive help for out-of-scope or planned work.
Pricing
We don’t beleive in one-size-fits-all IT solutions.
Every business has a unique environment, user count, compliance requirements, security posture, and infrastructure. That’s why all of our service packages are tailored to your exact needs.
After a quick initial consultation, we’ll provide a clear, customized proposal that aligns with your goals and budget — no surprises, no upselling, just what makes sense for your business.
No Long-Term Contracts
We earn your business every month — not just once.
All Omnitech service packages are offered on a flexible, month-to-month basis. We don’t lock you into rigid contracts or bury you in fine print. Instead, we focus on delivering consistent value, responsive support, and results that keep you coming back — because when you succeed, so do we.
Our Managed Service Packages
| Services | Monitor | Support | Secure | Omni |
|---|---|---|---|---|
| General Services | ||||
Virtual CIO/CTO |
Lite / Add-On | Lite / Add-On | Lite / Add-On | ✔ |
| Provides strategic IT leadership, budgeting, and tech planning aligned to your business goals. Learn more | ||||
Unlimited Helpdesk Support |
Add-On | ✔ | Add-On | ✔ |
| Access to technical support with no cap on tickets or hours during business hours. | ||||
Quarterly Project Block Time |
Add-On | ✔ | Add-On | ✔ |
| Pre-allocated hours each quarter for projects like upgrades or migrations. | ||||
24x7 Remote Computer Health Monitoring |
✔ | ✔ | ✔ | ✔ |
| Constant system checks for performance issues, alerts, crashes, or resource thresholds. | ||||
24x7 Remote Server Health Monitoring |
✔ | ✔ | ✔ | ✔ |
| Monitors uptime, performance, and critical services of servers around the clock. | ||||
Microsoft and 3rd Party Patching |
✔ | ✔ | ✔ | ✔ |
| Automated patching for Microsoft Windows and supported third-party applications. | ||||
Network Credential Documentation |
✔ | ✔ | ✔ | ✔ |
| Secure documentation of admin credentials and access for business continuity. | ||||
Proactive/Scheduled Reboots |
✔ | ✔ | ✔ | ✔ |
| Scheduled device after hours restarts to maintain stability and apply updates safely. | ||||
Remote Desktop Access for Approved Users |
✔ | ✔ | ✔ | ✔ |
| Enables secure remote access for approved users to work from anywhere. | ||||
Monthly Network Health Reports |
✔ | ✔ | ✔ | ✔ |
| Reports on device status, updates, security events, and overall network health. | ||||
Backup Monitoring |
✔ | ✔ | ✔ | ✔ |
| Daily monitoring of backups to ensure data protection and compliance. | ||||
Monthly Network Health Reports |
Biannual | Biannual | Quarterly | Quarterly |
| Summary of key IT metrics to track progress, uptime, and risk reduction over time. | ||||
| Security & Compliance Services | ||||
DNS & Content Filtering |
✔ | ✔ | ✔ | ✔ |
| Blocks access to malicious websites and inappropriate content to reduce threats. | ||||
Email Security and Encryption |
✔ | ✔ | ✔ | ✔ |
| Protects against phishing, spam, and ensures secure transmission of email data. | ||||
Enterprise Anti-Virus |
✔ | ✔ | ✔ | ✔ |
| Advanced anti-virus platform with centralized management and reporting. | ||||
Endpoint Detection and Response (EDR) |
Add-On | Add-On | ✔ | ✔ |
| Real-time threat detection, investigation, and automated response for endpoints. | ||||
Security Info and Event Mgmt (SIEM) |
Add-On | Add-On | ✔ | ✔ |
| Centralized logging and alerting system to detect and investigate threats. | ||||
Office 365 (SIEM) |
Add-On | Add-On | ✔ | ✔ |
| Extends SIEM monitoring to Microsoft 365 for enhanced visibility. | ||||
24x7 Security Operations Center (SOC) |
Add-On | Add-On | ✔ | ✔ |
| Live security experts monitoring the SIEM and security tools for threats and alerts around the clock. | ||||
Email Archiving and Litigation Hold |
Add-On | Add-On | ✔ | ✔ |
| Long-term storage and legal retention of email communications. | ||||
Dark Web Monitoring |
Add-On | Add-On | ✔ | ✔ |
| Scans the dark web for compromised credentials and exposed company data. | ||||
Simulated Phishing Campaigns |
Add-On | Add-On | ✔ | ✔ |
| Tests user awareness through fake phishing emails and tracks results. | ||||
End-User Security Training |
Add-On | Add-On | ✔ | ✔ |
| Interactive training to educate staff on safe computing practices. | ||||
Duo Two Factor Authentication (2FA) |
Add-On | Add-On | ✔ | ✔ |
| Adds an extra layer of login security through mobile or hardware authentication. | ||||
Scheduled Network Compliance Assessment |
Add-On | Add-On | Annually | Annually |
| Annual review to ensure your network aligns with industry compliance standards. | ||||
| Backup and Disaster Recovery Services | ||||
Local Server Backup |
Add-On | Add-On | ✔ | ✔ |
| Backs up your server data to local storage for quick recovery needs. | ||||
Backup and Disaster Recovery (Local + Offsite) |
Add-On | Add-On | ✔ | ✔ |
| Combines on-site and cloud backups for protection against total data loss. | ||||
Office 365 Backup |
Add-On | Add-On | ✔ | ✔ |
| Ensures data from Exchange, OneDrive, and SharePoint is backed up and recoverable. | ||||
Managed Security and Compliance
Smarter Protection Through Layers
Modern threats require more than a single line of defense. That’s why every Omnitech service package is built on a layered security strategy — protecting your business across your people, devices, data, and network. Each layer reinforces the next, creating a resilient IT environment that defends against everything from daily disruptions to advanced cyber threats. It’s proactive, proven, and purpose-built for small businesses.
Let’s Talk About Your IT Goals
Whether you’re just starting to think strategically or you’re buried in tech decisions with no clear plan — we’re here to help.